
In April, Unum, a leading employee benefits provider in the United States and the United Kingdom, unveiled a new identity in an attempt to better communicate the company’s core competencies and focus. Formerly UnumProvident, the company’s new logo, designed by The Gate Worldwide, is visually superior to the old — while at one time the highly patriotic logo probably appealed to companies based largely in the United States who desired to “buy all things American” (and who doesn’t love the logo’s ode to “Ole’ Glory’s” stars and stripes?), the company’s products and services have expanded well beyond the borders of this country and into Europe. And in today’s geo-political climate, looking “American” might be considered a liability and unpopular with an international audience.
By adopting an identity that incorporates more of a European design aesthetic, Unum has distanced itself from its more American heritage. While the refreshed logo uses a contemporary, stylized typeface and simple shapes to communicate the company’s image, is it really effective at telling their story? To someone not in the insurance or benefits industry, this critic included, there are no visual clues as to what the company does. What is slightly more puzzling is the fact that a new tagline, “Better Benefits at Work,” was also adopted the same day as the new identity, yet is noticeably absence from the logo and company web site. This vital piece of information would have been incredibly helpful in communicating the company’s message.
According to the press release and Joseph Foley, senior vice president and chief marketing officer, “The new Unum brand represents a shift… from being an insurance company to being a true employee benefits partner.” Oh, well — why didn’t you just say so, perhaps by using a tagline in conjunction with the logo?
Once you realize what the company does, and the fact that they are supposedly “focused on people,” the logo begins to make much more sense. The rounded, lowercase letterforms are fun and whimsical (maybe too “fun”, resembling something more suitable for a toy company), and offer a refreshing change from the Palatino-like typeface used before. There are three business units within the company, represented by three circles; closer scrutiny reveals that these shapes also visually complete the bodies of three highly stylized figures, perhaps distant cousins of the ubiquitous Helvetica Man. However, these gender-neutral people look more politically correct than those adorning bathroom door signs, and therefore more appropriate for a professional office environment.
While a vast improvement over the old UnumProvident logo, one that is unique and memorable (perhaps for all the wrong reasons), the new identity fails in communicating the company’s core competencies. Perhaps the designers of this new brand assumed that everyone knew what Unum was, and the products and services it provides. Or perhaps the thought of “ruining” the European-inspired simplicity of the mark with something as mundane as a tagline was unbearable. Regardless of the reason, it leaves one to wonder how much more effective this identity could have been.
—Ryan Hembree, principal/creative director (originally posted on Underconsideration.com/BrandNew)

The campaign graphics for the 2008 Presidential campaign have improved dramatically since the last election, in which John Kerry and John Edwards faced off against the incumbent George W. Bush and Dick Cheney. Each of those two campaigns used white text on a dark blue background, combined with a waving American flag to communicate how “patriotic” each candidate was. The only differentiation one could make between the two, if you had no idea what their political party affiliation was (or you lived in a vacuum), is that Kerry used a serif typeface (more personable, friendly) combined with the tagline “A Stronger America,” while Bush used bold, sans serif type that is suggestive of strength and solidarity.
Of the Democratic front-runners, the only campaign graphics that stands out is that of Barack Obama, whose “O” logo incorporates a striped valley in front of what resembles a rising sun, suggesting a new dawn in politics. Hillary Clinton’s campaign logo looks like it was created by the same designer as John Kerry’s, complete with the same typface and a compressed flag underneath. She has even attempted to “brand” herself as simply “Hillary” so that she is not as closely related to her husband, Bill Clinton. And while John Edwards has attempted to break the mold with a modern typeface, the rest of the graphics are cliché, with a star and green swoosh trailing behind it (is this his attempt at appealing to all aspects of society; the blue states, the red states, and even the green environmentalists?)






With so many different choices in carriers, airlines in the U.S. must compete for passengers on a daily basis by using a unique and memorable identity—not only to differentiate each company’s aircraft, but also to project an image of quality, experience, and reliability. Surprisingly, most airlines do not take the opportunity to stand out in the crowd; many utilize similar color schemes, such as the color blue, which is suggestive of the sky. Additionally, similar themes are used in most airline marks, such as wings (think American, Midwest or United Airlines, globes, or the idea of a horizon (Continental and Delta).
There are, however, two identities within the U.S. airline industry that soar higher than the rest in terms of uniqueness and memorability: Southwest Airlines and NWA. Southwest Airlines uses only blue, red and yellow painted Boeing 737s in its fleet, and prominently features an illustration of one as its logo—the consumer not only knows exactly who the company is, but what its planes look like as well. Southwest’s brand is fun and approachable, and doesn’t try to pretend and be a business-oriented carrier—instead, it resembles that of a discount vacation carrier. NWA (Northwest Airlines) started as a regional airline (hence its name) but is expanding into international markets. Even though the name was abbreviated to give it wider market appeal, the airline was able to keep the essence of its old mark, that of a compass pointing to the northwest. Not only does the logo capitalize on the equity of its old mark, it is highly suggestive of travel without the use of traditional clichés.

Although originally adopted as a symbol of neutrality, the Red Cross is considered offensive to many in the Middle East and Muslim countries since it bears striking similarities to the symbols that adorned the tunics and shields of Christian knights during the Holy Crusades. In response to this misperception, Turkey adopted the Red Crescent, which has religious connotations rooted in Islamic faith, and it was accepted as an additional symbol of the Movement at the Geneva Convention of 1929.

If a municipality is to undertake so bold a design challenge as develop a new brand, then something more unique than a rising sun and the tagline “just right” is necessary. The Merriam mark falls far short of communicating the uniqueness of the city—is it sunnier there than anywhere else in the greater Kansas City area? And how, exactly, is Merriam “just right?” Even the logo for Overland Park (another suburb of the KC metro area), although slightly dated, communicates one of the core qualities of the city—that of shady treed neighborhoods.For truly inspirational city brands, one need only look to the work of Milton Glaser, and his identity for the city of New York. His “I Love New York” mark has achieved iconic status—adorning everything from apparel to posters to souvenirs. Berlin, Germany, has a mark that is clearly distinguished by its use of a highly stylized Altes Museum building, a monumental landmark within the city.
Merriam doesn’t have any highly recognizable landmarks to use as part of its identity, but even having one wouldn’t necessarily make it more successful. A case in point is the new Kansas City logo in use by the Convention and Visitor’s Bureau (see Re:marks Critique, August 2005 issue).


TBS, or Turner Broadcast Station, has gone through several revisions of their brand since the late 1990s. Most recently it has matured into a simplified mark that clearly identifies their name and resembles a smile or open mouth laugh. “The Superstation” was dropped from its name, most likely to reduce confusion between it and Chicago’s WGN Superstation. While an improvement over the old identity, the true effectiveness of this re-brand will be whether or not it resonates with viewers and remains in use for more than a few years.
The battle of the network brands has only just begun. Within the past year, other networks have followed suit by introducing new looks, with brand positioning that they think will help them be identified in a saturated marketplace. What these networks fail to realize is that changing a logo or image does not a good company make; it is only through the consistent application of that image, and positive associations from customers. The ABC, CBS and NBC brands were not created overnight, but through consistent application became dependable to their viewers. Consistently changing or re-branding a company, on the other hand, only communicates a false sense of identity, and that it is not sure who or what it really is.